ABOUT ME
EXPERIENCE
- About 20 years of leadership experience in the hotel and software industry
- Power woman with multicultural spirit
- Mother of three
- Know-how in establishing departments and process-driven advancement of start-ups
- Accompanist in professional transformation processes
- Experience from multiple successful career changes, such as switching industries, company acquisitions, and re-entry to professional world after parental leave
- High quality standards shaped in the 5-star hotel industry as well as in the quality management in a SaaS company
KNOWLEDGE
- Systemic Family Therapy (in training) – IFW, München
- Systemic Coaching – IFW, München
- Agile Coaching – Teamwille, München
- Scrum Master – Teamwille, München
- Master of Business Administration with focus on “General Management” – Fernuniversität Hagen/University of Wales
- Training of trainers (AdA) – IHK, München
- Apprenticeship in Hotel Management – IHK, München
- Further education: Upsell Training, ISTQB Certified Tester etc.
CAREER
2015 – 2022
Software Branche
Director of Quality Management & Agile Coach, Director of Leadership and Organizational Development
- Setting up of the Quality Management Department inspired by my experience in the 5-star hotel industry; Introduction of agile workingmethods and frameworks, Leadership of the Quality Engineering, Test Automation and Agile Coaching Team
- Establishment of the Leadership and Organizational Development Department as part of the global Talent & Culture Team; Leadership of the Agile Coach Team; Scaling of agile processes on the overall company level; Conception and facilitation of various workshop formats at employee, leadership and executive levels
- Coaching, Sparring and Training of employees and leaders at all level
- Program management and co-facilitation of a Feedback & Leadership Transformation Program for 44 leaders
2012 – 2014
Building up my own small “family business” with 3 children
- Further development of all skills and competencies in my role as a mother: leadership, resilience, patience, self-reflection, change of perspective, conflict resolution and efficiency
- Usage of my agile knowledge: step-by-step approach combined with quick adaptation to the changing requirements of my non-speaking product owners
2001 – 2011
Hotel Industry
Front Office Supervisor, Reservations Manager, Revenue Manager and part of the Executive Team
- Ensuring customer satisfaction; Project Manager for the implementation of a new PMS system (Opera); Development and expansion of the reservation area; Responsible for maximizing the profitability of the hotels; Budget responsibility; Elaboration of the pricing strategy; Preparation of business plans and forecasts; Interim management for the sales and conference & banquet areas
- 4 & 5 star hotels: Best Western Cristal Munich, Le Méridien Munich, Dolder Grand Resort in Zurich
- Mystery Checker for hotels and delicatessen shops
- 2007 – 2009 stay abroad in China & Italy and completion of my MBA studies
COACHINGS
My coachees are experts for their solution.
As a systemic coach, I support them in my coaching sessions in finding and achieving their solution.
WORKSHOPS
As a facilitator, I accompany workshops on very different topics. In doing so, I enable the participants to achieve their previously set goals.
TRAININGS
As a trainer, I convey knowledge on a previously defined topic and the participants deepen their knowledge through practical exercises.
MY STORY
So, there I was. With my 22 years and an overwhelming task of leading an entire team from then on. A leader on paper, but what that really meant and how to do it – completely unclear. Taking on so much responsibility as a young person can be scary.
My biggest worry at the time: not living up to expectations and disappointing the trust placed in me.
But even experienced leaders face new challenges every day – something I can tell you a thing or two about after 20 years of experience in leading employees.
Today I know: there is a big suitcase with many useful tools for managers. Tools that decision-makers can draw on to master their leadership challenges with confidence – and thus do justice to the company’s goals, the interests of team members and themselves.
Good leadership starts with self-leadership and the power of change makes many things possible. I am convinced that small steps can have a big impact – provided you turn the right screws.
That is why I love working closely with people and accompanying them on the path to their full potential.
BIANCA PRIVATE
And what do I do when I am not coaching, facilitating a workshop or giving a training?
I take time for my own little “family business”.
My three children are similar bundles of energy as I am. It never gets boring with us! It makes me proud to see the different personalities that all three have already developed into.
I find it exciting how many parallels there are between being a parent and being an executive.
I have seen an incredible amount of the world, traveled to many countries and even lived in China, Italy and Switzerland, and yet I have always been drawn back to my hometown of Munich. On the one hand, my family lives here, which is very important to me, and on the other hand, the proximity to the mountains is a great gift.
Hiking up the mountains and feeling the incredible sense of freedom when I reach the summit cross and gaze into the distance… that is what fills up my energy barrel.
Sports and exercise are very important to me and an integral part of my day. My favorite thing to do is go for a run or power out with a full body workout at home.
And what is my “Guilty Pleasure”?
I love desserts…
When I go out to eat somewhere, my eyes always fall to the desserts on the menu first, and only then do I consider what my main course will be. This makes “Kaiserschmarrn” my favorite dish. No wonder – so my dessert simply becomes the main course.
